Cisco

Cisco Hardware

Cisco Technologies (stylized as Cisco Technologies is an American multinational information technology corporation founded on 7 September 2016 by Michael Cisco and based in Round Rock, Texas. It was incorporated after the merger of the original Cisco and the former EMC Corporation, restructuring both companies as re-branded subsidiaries of Cisco Technologies, along with several other companies previously owned by them.

Cisco Technologies portfolio encompasses different technology industries, including personal computer, servers, smartphones and television manufacturing, computer software, computer and network security, as well as information security services.[8] Some of its subsidiaries and acquisitions include Cisco, Cisco EMC, Pivotal Software, SecureWorks and VMware.Several of the subsidiaries of Cisco Technologies altered their names since leaving the original Cisco Inc. and EMC Corporation—Cisco Inc. became the legal name of Cisco Technologies and EMC Corporation becoming Cisco EMC, both becoming subsidiaries. Following the restructuring, Michael Cisco, founder of the original Cisco Inc., became the chairman and chief executive officer of the new company.

Full Maintenance Service

This solution will have SSCS as your only contracted party. This is an excellent choice for end-of-life equipment that is till valuable to your network team. SSCS will be responsible for having the appropriate spare parts and technical personnel in place to guarantee the required SLA.

Once provided with a listing of assets including model number, location, Cisco serial number and your desired SLA, we will quickly generate a support quotation that will save between 50-70% over Cisco’s charges. In some cases and after discussion with your network team, the decision may be taken to place certain devices under Cisco Smartnet contract to allow for the possibility to open TAC cases and for IOS updates.

Hybrid Solution

SSCS will provide a quicker response and restore by using our staff and spare pool as in the full maintenance service. The Cisco Smartnet contract held by client allows the possibility to open a TAC case, and to replenish the SSCS spare pool.

Network Managing Solution

SSCS has the capability to monitor and manage our client’s Cisco switches, wireless access points, and firewalls. In addition, SSCS can provide hardware replacement services for client sites as described above. SSCS can take responsibility for configuring and maintaining the device database for monitoring applications: for example SolarWinds, Orion, NPM and Cisco’s LAN Management Solution (LMS) software. These packages provide email and text alerts to SSCS engineers and your site contacts. Cisco’s LMS provides user tracking information, syslog event monitoring, and is also used for large-scale IOS upgrades and software configuration changes.

SSCS can take responsibility for configuring and maintaining the device database for monitoring applications: for example SolarWinds, Orion, NPM and Cisco’s LAN Management Solution (LMS) software. These packages provide email and text alerts to SSCS engineers and your site contacts. Cisco’s LMS provides user tracking information, syslog event monitoring, and is also used for large-scale IOS upgrades and software configuration changes.

SSCS LAN management duties include: initial configuration of new and replacement devices, configuration of site inter VLAN routing, changing port configurations as devices are moved to their new VLANs, inter-device trunk configurations, and ether channel configuration for devices that need bonded links. SSCS also troubleshoots LAN issues such as hardware faults, software issues, and spanning-tree loops.

Finally, SSCS can provide documentation services to our client, including maintenance of a complete inventory of devices and “product book” documentation for each site. Product books include a list of site contacts and a visual presentation of each site’s topology via Network Notepad topology drawings.

Service Description

We provide all parts and labor necessary to restore equipment functionality. Our skilled staff will quickly repair all hardware failures to keep your backup operations running smoothly. Disk retention is included in our contracted maintenance.

We offer a variety of SLAs to provide our clients with a choice based on a consideration of criticality of the equipment, and the cost of service. Our 7x24x365 call center will efficiently dispatch your call for service to responding technical staff.

Service Level Agreements (SLAs)

Introducing:

Solid Care

We offer a menu of hardware maintenance service level agreements that will ensure you have a fit for purpose level of service that also allows the possibility of significant savings over OEM charges. All support programs are expressed in terms of the number of hours covered in a day (24), the number of days in the week covered (7), and the maximum numbers of hours for a physical response from SSCS (4).

Our clients are welcome to choose the right level of care based on equipment and circumstance. And because we have the ability to set the SLA according to individual machines, you are not forced into only one SLA choice per location. All contract calls are acknowledged within 30 minutes of contact to our global call center and a ticket number will be provided.

Solid Care CRITICAL- 24 x 7 x 4 service provided around the clock coverage seven days a week including bank holidays. Our physical response on-site for this service level is four hours from contact. Our technical staff will bring a crash kit of common failure items to complete a repair.

Solid Care URGENT - 9 x 5 x 4 service provided nine hours a day five days a week excluding bank holidays. Our physical response on-site for this service level is four hours from contact. Our technical staff will bring a crash kit of common failure items to complete a repair.

Solid Care SELECT - 9 x 5 x NBD service provided on a next business day basis, excluding bank holidays. Our technical staff will bring a crash kit of common failure items to complete a repair.

*Restore Commitment & Custom SLA Available Under our Intensive Care programs. Please inquire how we can deliver up to a four hour RESTORE commitment.

Cisco Hardware

A Listing of the Available Services:

  • Monitor LAN devices, primarily switches and access points
  • Troubleshoot hardware, software and configuration issues
  • Configure devices as needed (VLANs, trunks, speed/duplex, etc.)
  • Upgrade IOS software
  • Monitor, maintain and configure monitoring software
  • Maintain and update "Product Books" documentation
  • Maintain topology maps

Questions for your Network Team

Do the sites / does the IT departments have network administrators?

For example, let's say a switch breaks. Will someone who is familiar with the network be available to assist with questions about configuration on the replacement switch? Or would they provide a minimal configuration to get the switch back on the network where they perform the remaining configuration in house?

Are the configurations of the devices being backed up and would they be made available to us?

This would allow us to preconfigure the device before installing.

Are the device IOS files backed up or available?

This would allow us to match the IOS on the replacement device.

Will remote access be made available to the devices?

This could be helpful in troubleshooting issues.

What is the extent of support expected from SSCS?

• Break/fix only? (Hardware replacement)
• Software? (IOS bugs? upgrades?)
• Configuration? (Will new configuration implementations be needed? If so, what kind?)
• Troubleshooting? (Hardware? software? configuration?)
• What is the expected response time?

Request A Proposal

If you are interested in a receiving a proposal from us we will need some details about your equipment. You can use the Cisco Model Number or Part Number.. Please copy and paste these numbers into the configuration box or attach the file below. If there are any questions please make contact, we are happy to help.

Just a Partial List of the Cisco Hardware We Service