Welcome To

SSCS Global (M) Sdn. Bhd.

About Us

Welcome to SSCS Global (M) Sdn. Bhd. We provide post-warranty hardware maintenance to all types of server, storage, and network equipment. We are a branch of our international parent company devoted to serving the needs of our regional clientele in the Malaysia. Not only can we service your local and regional equipment maintenance needs, but we have international capability as well.

Server Maintenance

At SSCS, we are passionate about client service and providing our clients with the best possible IT hardware maintenance solutions. We are proud to be one of the first third-party maintainers in existence and a leader in our industry. The company was founded in 1988 with the philosophy that we can provide a more cost-effective and customized service than the bureaucracy of an original equipment manufacturer. Our founders rightly envisioned that when you combine the convenience and efficiency of providing this service across multiple product lines, it will be a very compelling offer that will exceed the service capabilities of our competition.

From our Houston origin and humble beginnings, we have grown into a multi-national company providing coverage to the United States, Brazil, Canada, Mexico, Great Britain, Continental Europe, Latin America, APAC, and parts of Africa. SSCS now provides service in over 100 countries and on all inhabited continents. As we continue to expand, we remain focused on the core philosophy and values that initiated our growth.


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Hardware Maintenance Services

SSCS Has 25+ Years of Enterprise-Level Experience in Solving your Hardware Maintenance Needs!

SSCS is truly unique in the IT world because our service is our actual product: it is our business to have the right skills in the right place with the right components at the right time to meet our service commitment to you.

Over the past 27 years we have delivered an unparalleled IT service experience to our clients by truly listening to their needs and going out of our way to ensure their success. In fact, our clients are often on a first name basis with their SSCS technicians because we work together with you hand-in-hand on all of your hardware maintenance needs. We are 100% committed to giving you the highest possible service levels so your data remains always secure and readily available.

You’ve probably noticed how the original equipment manufacturers will try to convince you to continually upgrade your hardware or face increasing charges for maintenance, and eventually they’ll issue an end-of-service date to force you into new equipment. That can sometimes leave your IT department in a tough situation with no easy answer.

OEM vs SSCS Lifetime Costs

But here’s the advantage we offer - those end-of-service dates mean absolutely nothing if you’re partnered with SSCS. We provide service well beyond the manufacturer’s end dates to allow your organization to achieve a much higher return on investment. In fact, we will never try to sell you any type of equipment until you’re ready to upgrade or you need a replacement. That’s the reason we’re the world’s leading third party maintenance provider- we always put your needs first.

Service Level Agreements (SLAs)

Introducing:

SolidCare

We offer a menu of hardware maintenance service level agreements that will ensure you have a fit for purpose level of service that also allows the possibility of significant savings over OEM charges. All support programs are expressed in terms of the number of hours covered in a day (24), the number of days in the week covered (7), and the maximum numbers of hours for a physical response from SSCS (4).

Our clients are welcome to choose the right level of care based on equipment and circumstance. And because we have the ability to set the SLA according to individual machines, you are not forced into only one SLA choice per location. All contract calls are acknowledged within 30 minutes of contact to our global call center and a ticket number will be provided.

Solid Care CRITICAL- 24 x 7 x 4 service provided around the clock coverage seven days a week including bank holidays. Our physical response on-site for this service level is four hours from contact. Our technical staff will bring a crash kit of common failure items to complete a repair.

Solid Care URGENT - 9 x 5 x 4 service provided nine hours a day five days a week excluding bank holidays. Our physical response on-site for this service level is four hours from contact. Our technical staff will bring a crash kit of common failure items to complete a repair.

Solid Care SELECT - 9 x 5 x NBD service provided on a next business day basis, excluding bank holidays. Our technical staff will bring a crash kit of common failure items to complete a repair.

*Restore Commitment & Custom SLA Available Under our Intensive Care programs. Please inquire how we can deliver up to a four hour RESTORE commitment.

How to Choose the Correct SLA for Your Needs

Background

Our objective is to assist our clients in making the best buying decision regarding service coverage of their IT assets. Given that SSCS has the ability to allow different SLA coverage within the same datacenter, or data closet, we wanted to provide you the means to evaluate how critical the equipment and function is to your business, and therefore you need the top tier Service Level Agreement (SLA) and where you can economize your maintenance budget by selecting a lower response SLA for less critical assets.

Analyzing the criticality of device

If any of the below are true, you might consider our Solid Care - Critical SLA if you need a response “now” regardless of time of day or day of week:
  • The device is used in conjunction with critical business functions that must always be available.
  • Un-scheduled system downtime can major impact to the business
  • A system outage can have significant negative impact on your clients or partners.

If any of these points are true, you might consider our Solid Care - Urgent SLA if you need a response this business day:
  • This device is used for important work and needs to be repaired quickly should it fail.
  • This devise has multiple users who reply on its uptime.
  • This device is not used after normal business hours, or on weekends.

If any of these statements are true, you might consider Solid Care - Select SLA if it can wait till until next business day:
  • This device is used for development work, or work that is not critical to the primary work output of your company.
  • This device is only intermittently used, and short periods of downtime are not problematic.
  • This device is kept on for archival purposes.

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IT Fields Services

Need Smart Hands? SSCS Will Provide Them…Today!

Regardless of where or when you may need on-site technical service, SSCS has the solution. Our business is to provide the right skillset where it is needed and on your schedule- when the task involves physically being there on-site, we are your answer.

IT Fields Services

For example, many of our clients have a centralized administration team managing their servers and storage that reside in dark datacenters, so when they experience any type of remote hardware issue, it requires taking their highly skilled staff off-site and leaving the company vulnerable. SSCS eliminates that issue by giving you a much more convenient option- let us handle it.

  • Some of the use cases for Smart hands are:
  • Hard system re-boots
  • Tape cartridge swapping
  • Resetting ILO and/or remote connectivity cards
  • Physical verification of any type
  • Installations and upgrades
  • Decommissions

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Contact

Malaysia