By Michael Yost, SSCS Digital Marketing & Design Manager

In 2016, Mondelez International (makers of Toblerone Swiss chocolate) decided to quietly cut the size of the chocolate bar by widening the spaces between its iconic triangle-array bars while maintain the original overall length. There was less chocolate, and the price remained the same. Chocolate lovers all over the world noticed this and made their concerns well known in the media and online. The difference in the gap size was easily noticeable, but unfortunately some TPMs (Third-Party Maintainers) have begun to do the same.

In Any Race to the Bottom, No One Wins

As the TPM industry has grown, so too has the number of gold prospectors (investment) looking to find and maximize their profit. New investors have arrived to make as much money as possible and are not necessarily making operational choices that serve their clients, or the reputation for Service Quality, which this industry has worked hard to earn. Consequently, many of these TPMs have begun to dilute those service standards which have been generally accepted as “tenet of solid service.” Most importantly, such “tenets of solid service” were carefully established at the direct requests of experienced data center clients seeking support that maintained reliability and resiliency for their hardware environment. The concern is that these shifts and the risks they represent are not recognized until something bad has happened.

While many in IT Procurement are focused on price, few take the time to thoroughly examine the root causes of why select vendors continue to lower their support pricing during vendor vetting. And, most also assume that no TPM would ever risk the longevity of the relationship – or the stability of their data center environment – by diluting or eliminating elements of the service. Might this race to the bottom be enabling too many IT risks? Click Here to read a blog related to this very subject.

Gartner Research explained that there are two types of TPM providers: “Pure-Play TPMs” and “Secondary Hardware TPMs.” Even though both offer independent hardware support, they have very different business objectives. Pure-Play TPMs solely focus on data center hardware maintenance. Secondary Hardware TPMs offer hardware maintenance, but their main line of business is secondary hardware sales. This difference is key in distinguishing the motives and capabilities of the maintenance provider you may choose. Might one be more service driven than the other? Does one have greater motivation to continue to invest in support mechanisms and infrastructure?

If you are going to be entrusting your business’ digital infrastructure to any support provider, do the terms outside support, external support, or backline support give you a burst of confidence? There is nothing assuring about a company, with whom you’ve established an agreement, that turns right around and hands 99% of the service delivery over to a company – about whom you know nothing. Would you rather have full transparency so you can properly vet vendors or do you instead enjoy such surprises? Many of these secondary hardware TPMs have few field engineers or keep their support staff to a minimum and will look for the lowest cost partner they can find to cover the basics of their agreement with your company.

Spare parts and logistics are BIG differentiators between the direction a few TPMs are going and the way sparing/logistics SHOULD be done. It has become an industry expectation that when a field engineer showed up on-site to fix a problem, the client is expecting for them to have part in hand. A few TPMs have taken advantage of your assumptions or expectations. Instead, these few are now following the OEM business model of regional distribution centers, that could take a couple of days before the needed part arrives onsite. Phrases like “overnight shipping” or “regional parts depot” are used to hide their cost-cutting, but not margin-cutting strategies. It is also quite far from offering transparency with their clients. When did it become okay to dilute the marketplace’s expectations for the ideal SLA?

Nipa Chakravarti, CIO, Transalta Corp, summarized the behaviors of these unusual support providers best, “Over time, SLAs drive behaviors that are focused on delivering a minimum level of service at minimum cost to the provider. This forces IT organizations to become a commodity and not a strategic, value-added partner to the business. SLAs by their very nature are established as achievable contractual targets and can be static over time. Misused, they can be counter-intuitive to driving business agility and pace.”

On July 20th, Mondelez International (Toblerone Swiss chocolate) announced they will be reverting to the original iconic size. There are no signs that the TPMs who used the same strategy will be doing the same. If a chocolate bar caused this much outrage, shouldn’t your hardware maintenance support?


Michael Yost, SSCS Digital Marketing & Design Manager

This is Michael’s third year with SSCS, but he has been actively involved in html programming, website construction, SEO, graphic design and proactively driving social/digital engagement since he was in his early teens. In addition to his role at SSCS, he serves as an adjunct professor of digital marketing and design at a local community college in Houston, Texas. In his spare time, Michael loves engaging his family in outdoor activities and games that build creativity. He is also a life-long student of humor in the western cultures.

By Evandro Pasquarelli, Business Development Director, SSCS Brazil

Tracking Dell-EMC EoSL (End of Support Life) or EoL (End of Life) dates can be time-consuming and complicated – especially when the OEM makes it complicated to do so. We’ve built an EoSL Resource Library you can easily check any time. Or, you can bookmark this page for Dell assets or this page for EMC assets.

These are the known Dell-EMC models heading toward EoSL in the next few years.

Dell-EMC Model EOSL Date
EMC Isilon Switch MELLANOX 36-PORT QDR IB Switch 8/31/2018
EMC IQ Accelerator-x 10/31/2018
EMC IQ Backup Accelerator-x 10/31/2018
Dell Equallogic PS6000X 11/11/2018
Dell Equallogic PS6000XV 11/11/2018
EMC Connectrix – Cisco MDS-9124 1/31/2019
EMC Data Domain DD640 3/31/2019
EMC Data Domain DD670 3/31/2019
EMC Data Domain DD860 3/31/2019
EMC Data Domain DD890 3/31/2019
EMC Connectrix – Cisco MDS-3000W-PSU 4/30/2019
EMC Connectrix – Cisco MDS-9509-V2 4/30/2019
Dell Equallogic PS6010X 6/26/2019
Dell Equallogic PS6010XV 6/26/2019
EMC AX4-5 Array 6/30/2019
EMC AX4-5 AX4-5 Array 6/30/2019
EMC Connectrix – Brocade DS-5300B (4G Switch) 7/31/2019
EMC Connectrix – Brocade DS-5300B-8G (8G Switch) 7/31/2019
EMC Connectrix – Brocade PB-DCX 10/31/2019
EMC Connectrix – Brocade ES-5832B 12/31/2019
EMC Connectrix – Brocade PB-DCX-16EB 12/31/2019
EMC Data Domain DD620 12/31/2019
Dell PowerConnect 2824 24 port Gb Ethernet Switch 1/31/2020
EMC Data Domain DD160 6/30/2020
EMC Isilon S200 6/30/2020
EMC Isilon X400 6/30/2020
EMC Connectrix – Cisco MDS-9148 10/31/2020
EMC Atmos Generation 2 3TB – G2 12/31/2020
EMC Atmos Generation 2 G2 12/31/2020
EMC Data Domain DD990 12/31/2020
EMC Connectrix – Cisco MDS-FMS-9100 2/28/2021
EMC Connectrix – Cisco MDS-FMS-9200 2/28/2021
EMC Connectrix – Cisco MDS-FMS-9500 2/28/2021
EMC Isilon NL400 3/31/2021
EMC Isilon X200 3/31/2021
EMC Isilon S210 – 32GB DIMM 7/31/2021
EMC Isilon X410 – 32 GB DIMM 7/31/2021
EMC Data Domain ES30-15 SATA 9/30/2021
EMC Data Domain ES30-30 SATA 9/30/2021
EMC Data Domain ES30-45 SATA 9/30/2021
EMC Atmos Generation 3 G3 12/31/2021
Dell Unity 300F 1/31/2023
Dell Unity 400F 1/31/2023
Dell VNX7600 1/31/2023


Don’t Forget to Consider Your Options:

• Consider why you are refreshing: Why not keep legacy systems that have reached “stable state” – protecting your CapEx budgets and OpEx budgets?
• Consider the cost to benefits: Is a hardware refresh truly necessary and worthy of the cost? Click here to read more.
• Consider your hardware acquisition options: Instead of refreshing to new servers and storage, have you considered pre-owned hardware?

Consider reading this informative SSCS white paper, named “Enterprise Trends in Hardware Lifecycle Extension Strategies.

 


 

Evandro Pasquarelli, Business Development Director, SSCS Brazil

Evandro joined SSCS in November 2014, leading business development within Brazil, but also helping to support multi-national organizations with interests in the Brazilian marketplace. Prior to SSCS, he held sales positions in TIM Brasil, Alcatel-Lucent, Nextel, among other great companies. He has an MBA in Marketing from FGV – Fundação Getúlio Vargas. In his spare time, Evandro enjoys spending time with his family, the ongoing quest for happiness and work-life balance and cooking great food with dear friends.

By Steven Foss, Senior Sales Executive, SSCS North America

Tracking NetApp EoSL (End of Support Life) or EoL (End of Life) dates can be time-consuming and complicated – especially when the OEM doesn’t make it quite so easy. So we’ve built an EoSL Resource Library you can easily check any time, when it’s convenient for you. More specifically for NetApp Storage, you can click here, or take a quick-glance at the list below.

These are the known NetApp storage models heading toward EoSL in the next few years.

NetApp Storage Model  EOSL Date 
NetApp FAS3210 12/31/2018
NetApp FAS3240 12/31/2018
NetApp FAS3270 12/31/2018
NetApp FAS6210 12/31/2018
NetApp FAS6240 12/31/2018
NetApp FAS6280 12/31/2018
NetApp FAS3220 1/31/2020
NetApp FAS3250 1/31/2020
NetApp FAS2220 3/30/2020
NetApp FAS2240 3/30/2020
NetApp FAS6220 4/30/2020
NetApp FAS6220 4/30/2020
NetApp FAS6250 4/30/2020
NetApp FAS6290 4/30/2020
NetApp FAS2520 4/30/2021

 

Next Step Considerations:

• Why not keep legacy systems that have reached “stable state” – saving CapEx & OpEx budgets?
• Is it vital to undergo a hardware refresh right now? Click here to read more.
• Instead of refreshing to new, might there be value in pre-owned hardware?

Feel free to also check out this SSCS white paper, named:

•  Enterprise Trends in Hardware Lifecycle Extension Strategies.

 


 

Steve Foss, Senior Sales Executive, SSCS North America

Based out of Minnesota, this is Steve’s sixth year with SSCS, yet joined the organization with several decades of experience in IT sales and building solutions for the data center professional, as well as IT procurement. In his early career, Steve spent 24 years with DecisionOne, then created additional client value with roles at Northrop Grumman, StorageTek and Sun Microsystems.

Before landing at SSCS, he sold to a tight geography for two small Third-Party Maintainers, which were based in Minnesota. In addition to building value for his clients, Steve is passionate about fitness and visits the health club 6-7 times each week, rides bicycle and water skis in the summer months, cross-country and downhill skis in the winter months. Every day, over the lunch hour, Steve takes a 3-mile walk to enjoy the fresh air, but wanted all to understand his smartphone goes with him.

By Sarah Bellamy, SSCS Sales Development Director, EMEA

Tracking EoL (End of Life) or EoSL (End of Support Life) announcements and dates can be burdensome so we’ve built an EoSL Resource Library you can check any time. Specific to Hitachi Data Systems;(HDS) Storage, you can click here, or take a quick-glance at the list below.

There are six known Hitachi Data Systems storage models heading toward EoSL in the next few years

Hitachi Storage Model  End of Support Life Date 
HDS AMS 2300 9/30/17
HDS AMS 2100 9/30/18
HDS CR 220 11/18/18
HDS HNAS 3200 11/18/18
HDS HNAS SMU 300 11/18/18
HDS 520H A1 7/7/19
HDS 520H B1 7/7/19
HDS HNAS 3080 8/27/19
HDS HNAS 3090 G1 8/27/19
HDS 540A A1 1/19/20
HDS 540A B1 1/19/20

 

Next Step Considerations:

• Why not keep legacy systems that have reached “stable state” – saving CapEx & OpEx budgets?
• Do you really need to be considering a hardware refresh? Click here to read more.
•  Instead of refreshing to new, might there be value in pre-owned hardware?

Feel free to also check out this SSCS white paper, named:

•  Enterprise Trends in Hardware Lifecycle Extension Strategies.

 


 

Sarah Bellamy, SSCS Sales Development Director, EMEA

Sarah first joined SSCS in 1995 in a sales role, left in 2002 for a while to build a family, then re-joined the organization 2013 as a Business Development Manager, based out of Nottingham, UK. In 2018, Sarah was promoted to Sales Development Director for all EMEA, leading the sales team and the development of solutions which best match the needs of each unique client. Sarah’s passions include her family, skiing, world travel (especially to skiing destinations) and helping people. Among her peers she is known as a great listener and incredible problem solver.

By Michael Yost, SSCS Digital Marketing & Design Manager

The day I bought my first car was one of the happiest days of my life. The idea of the freedom it gave me was overwhelming. Then one day while driving to the mall my engine gave a weird noise and an even weirder smell and then it stopped moving. The true price of having a car shattered the glow of new vehicle ownership. Wanting nothing but the best, I did as most think to do and went to a dealership.

We all have heard about the untrustworthy local garage mechanic who will take advantage of those who know nothing about cars so I needed to avoid that. In my mind a dealership would never do such a thing. I miss the days of naïve youth, but unfortunately this mindset has been engrained into the consumer – in every industry – with data center hardware manufacturers being no different.

Such marketing tactics and strategic falsehoods are their strongest tools when it comes to getting the most money out of customers. So, below are some of the methods they use to scare you into staying with them for post warranty maintenance or purchasing new hardware.

The Manufacturers Know Their Product the Best

The reality is that most hardware OEMs will send new-hires to training programs and then send them to your data center to practice their new skills. It is all well and good that OEMs want to have the best service techs and want to provide them in-the-field training, but for the dollar amount that end-user companies are paying for this equipment support, not many would be comfortable with rookie engineers getting training on their mission critical hardware.

OEM hardware support fees become significantly more expensive at the end of the warranty, and are often prohibitively expensive after Year 5, before it is ended altogether and cannot be purchased at any price. The OEM makes their greatest profit on the hardware sale and first three years of hardware support. At the completion of the warranty period, they risk losing the revenue stream. So, to help their bottom line, they force you into the upgrade cycle. Meaning 85% of organizations discard legacy equipment despite the equipment continuing to meet service level needs because their current vendors no longer support it – or won’t support it at a fair price.

Consider your options for maintaining the overall health of your IT systems. Your systems probably consist of a wide variety of manufactures that are not just being provided by one vendor.

You Need New Hardware to Keep Up with Customer Demands and Changing Environments

When you start thinking it is time to upgrade, ask yourself some questions about your current hardware.

• What are you hoping to gain?
• Is there an application you’re hoping to deploy (because it provides measurable competitive advantage) and this application unable to run on your legacy systems?
• Can I expect improved reliability?
• Will it support the next trend or widget (does it need to)?
• Better cost-per-performance economics?

Upgrading to a new processor or server architecture can have a big impact on when you should be upgrading. If you go in too early you may be subject to bugs (OS-related) and other errors. Early adopters tend to pay much more than those with a conservative approach. If there are outages, even extended outages caused by unproven hardware/OS, can you afford the risk in down time? Do you want your end users to experience the side effects of a risky choice?

Yesterday’s 3 to 5-year upgrade cycle is over. YOUR upgrade cycle is reliant on YOUR needs. Hardware manufacturers and your peers are working refresh cycles of their own. Use more than a calendar to time your upgrades. You have the knowledge of your business and your industry. Moore’s Law is dead. Too often those in IT upgrade their equipment when there is no need to align with the expectations of external forces.

You May Lose Access to Firmware/Microcode Updates

While it is true that once hardware is out of manufacturer warranty it has often reached “stable state” and not likely to see many more OS patch updates. However, by Year 4-5, such OS updates are typically long over, and the OEM is about to announce “End of Support” dates. It should be known that most hardware may see one more security update between Year 3-4, but after that time, most updates only include “feature enhancements.”

These might be nice to have but are not essential. Most importantly, after the warranty expires, you are not at all likely to see updates that improve the performance of your equipment. All that said, some hardware should stay with the OEM between Year 3 and Year 4 for those security patches. But, remember, this does NOT apply to all hardware assets. But, certainly by Year 4, you really don’t need the OEM!

To put it simply, there are many factors that go into the decision to hang on to aging hardware or to upgrade. The only person who fully understands those factors is YOU and your company. When the OEM comes knocking showing their newest, make sure you consider it on your terms and needs, not theirs.


Michael Yost, SSCS Digital Marketing & Design Manager

This is Michael’s third year with SSCS, but he has been actively involved in html programming, website construction, SEO, graphic design and proactively driving social/digital engagement since he was in his early teens. In addition to his role at SSCS, he serves as an adjunct professor of digital marketing and design at a local community college in Houston, Texas. In his spare time, Michael loves engaging his family in outdoor activities and games that build creativity. He is also a life-long student of humor in the western cultures.

By Mark Havens, VP, Sales & Marketing, SSCS

On occasion, haven’t you wanted access to technical expertise for IT projects, or during major deployments, upon whom you could rely without additional burden to your current IT staff? Or, wished for a resource that charged a fair rate for projects – on-demand IT projects, which have a beginning and an end?

Financially, it is possible to find such technical expertise and the cost may be less than using internal staff. This can be especially true for remote office or branch office tasks that require existing staff to visit one day monthly. Quite likely, SSCS already have staff resources nearby. Here are a few areas in which SSCS Smart Hands can help:

• Project assistance providing incremental labor when/where needed
• Remote office or branch office support, periodic site visits to observe/troubleshoot
• Server/storage/networking gear installations, diagnostics, reboots or decommissioning
• Server/storage/networking asset relocations
• Cabling, cable moving, component upgrades, tape/CD exchanges
• Resetting ILO and/or remote connectivity cards
• Visual inspection of systems or asset location verification
• Physical site audits

Can an independent support provider offer Smart Hands for assets still under warranty? Click here to see how/where we can indeed help!

We are proud to announce that we are celebrating Our 30th Anniversary – that is 30 years of dedication to large, medium and small companies around the globe. Are you ready to learn more about SSCS?


Mark Havens, VP, Sales & Marketing, SSCS

This year will be Mark’s 24th year with SSCS. Beginning in sales, he was promoted to Vice President, Sales & Marketing, now responsible for all global sales activities, brand recognition, inbound/outbound marketing and primary messaging. In his previous employment in management with Ritz Carlton, Mark was highly influenced by their industry-leading customer service program, as influenced by the standards of the Malcolm Baldridge quality awards. In his spare time, Mark is engaged is numerous activities with his daughter, plays the bass guitar and is a vocalist with a band and his church choir.

By Evandro Pasquarelli, Business Development Director, SSCS Brazil

Whether you prefer the older term, “Emerging Markets,” or the newer terms such as “Newly Industrialized Countries,” or even the group labelling, such as “BRIC (referring to Brazil, Russia, India and China),” Wikipedia describes these emerging markets as being in transition from less developed to more developed. Quite importantly, countries identified as emerging are often a logical target for external investment for their expected growth and profit potential. And our home country, Brazil, is a perfect example. My primary point here is that emerging market companies seeing external investment (like those here in Brazil) are expected to control all costs and maximize margins for their investors. Simple logic, right?

Thus, Business executives in these emerging market countries need to be committed to margin maximization and continually encourage a spirit of cost containment throughout their organizations. It’s essential! And quite simple.

If the spirit of cost containment is essential to investor satisfaction or confidence, the regular consideration of standard practices (especially in IT) and their associated costs would demonstrate that which builds upon the confidence of the investment communities.

Finally, and to the very point of my blog, IT leaders (like CIOs/CTOs) must have their eyes open to new ways of doing things and not be satisfied by status quo operational practices or methodologies. “The way we have always done it,” should never be an acceptable comment from the direct reports of these C-level executives. Instead, “what can we do to refine, improve, be more efficient AND cut IT costs” are imperative to the heart of the company’s culture.

What is the one simple-to-deploy Best Practice in IT Cost Control that I would like to convey today? Companies in Brazil (and across all emerging markets) would be wise to more seriously examine the cost benefits and Service Quality benefits of the Hybrid Hardware Support Model.

Supporting Perspectives from Gartner

• “A hybrid maintenance strategy — using OEM-authorized and OEM-independent maintenance — is becoming more common in the hardware support market, with a thriving ecosystem of independent support providers for server, storage and networking equipment. End-user customers are selectively using TPM services to cost-effectively extend the life of IT assets, control OEM-forced upgrades and save money.” ~ Christine Tenneson, Gartner [Doc. ID G00317887]

• “Third-party maintenance (TPM) as a hybrid strategy to support server, storage and networking equipment continues to gain adoption. Some OEMs’ pricing methodologies demand significant increases in maintenance charges as equipment ages, which drives customers to consider cost optimization through the use of TPM. Seventy-one percent of Fortune 100 customers used a third-party maintainer as a form of support in their environment in 2016.” ~ Christine Tenneson, Gartner [Doc. ID G00327730]

•  Just last week (May 9), I met with Henrique Cecci, Research Director at Gartner, based out of São Paulo, Brazil. He also suggested that the cost savings potential, combined with high quality service, should be capturing the attention of end-user companies throughout Brazil. “This is an ideal time for them to be looking to build out a hybrid hardware support model.”

Are you, or other members of your team, still unfamiliar with hybrid hardware support and exactly what Third-Party Maintenance can offer? Click Here to read this well-written white paper. It really helps to explain the key value propositions of this very unique, but helpful, industry niche. Or, here is a very in-depth guide we’ve labeled “TPM 101” to help mid-level managers deeply understand all they need to know!

By now, the savvy CIO or CTO is asking themselves:

1. “What’s the value?
2. Help me understand the ratio of time (to review/understand, then engage the TPM industry) to the bottom line value of savings potential.

Great! This short blog does that very simply, Need to Quantify the Value of Hybrid Hardware Support? Here’s a Simple Formula!

My Final Point: If you could save 10-12+ percent from your Total Hardware OpEx budget, why would your IT team NOT be considering hybrid hardware support? Especially when modern Information Technology costs account for such a large percentage of your company’s annual budget. How could it be financially logical to retain OEM support for any post-warranty assets? In my humble opinion, my friends, this question must be asked of your teams and are best answered by your teams. But, it should be a simple answer if you have encouraged a truly proactive spirit of IT cost containment.


Evandro Pasquarelli, Business Development Director, SSCS Brazil

Evandro joined SSCS in November 2014, leading business development within Brazil, but also helping to support multi-national organizations with interests in the Brazilian marketplace. Prior to SSCS, he held sales positions in TIM Brasil, Alcatel-Lucent, Nextel, among other great companies. He has an MBA in Marketing from FGV – Fundação Getúlio Vargas. In his spare time, Evandro enjoys spending time with his family, the ongoing quest for happiness and work-life balance and cooking great food with dear friends.

By Ty Stubblefield, SSCS Lead Development Specialist

Since moving their fiscal year end to the end of July, the Cisco Sales Team have pushed its clients to have more renewals occur in the summer months. While it might seem, at first glance, that this change was helpful to clients and employees, permitting all to have a more comfortable holiday season. However, the beautiful days of summer and family vacations can often result in less-than-critical thinking during the renewal process for some in IT Procurement or Network Administration.

Getting to the key points of this blog:

1. More companies are choosing a hybrid hardware support model, OEM combined with independent support (for post-warranty equipment) to capitalize on significant cost savings. 71% of the world’s largest companies are using this hybrid support model now, according to Gartner.

2. Because many network admins rank “security” as their greatest priority, not all will take the time to listen to options that support IT cost containment. Yet, IT Procurement focuses on cost savings, but may not understand all the nuances of security, stability, network resiliency and so on. So, there is often a natural rub between departments and the key messages (value propositions for alternative/hybrid support) are lost!

3. Assuming your IT Asset Management (ITAM) practices are built soundly (we have prepared for those that aren’t), you likely have access to data that readily identifies which assets are post-warranty vs. which assets remain under warranty. And, from this same segregation, you can easily deduce how much you are paying for annual support of in-warranty assets, how much for post-warranty assets and how much you’re total annual Operational Expense (OpEx) is for all Cisco assets.

According to estimates from Gartner and IDC, roughly 20% of your company’s Cisco assets will be post-warranty. And, if you’re in IT Procurement, you may know that a hybrid support model that permits eligible assets to be maintained by an independent provider can save as much as 10-12% off your total OpEx. Didn’t know that? Click here to better understand and access this very simple formula to quantify savings potential.

4. For the network security professional, did you know that many network admins around the world have paid for full SMARTnet support, which include IOS patch updates/fixes long after such patches are no longer provided? If you’re getting parts delivered, or “hot swap” of assets, or even the labor included, great! Just remember you are NOT getting IOS help (the very core of your security sensitivities). Therefore, you’re paying for the same support an independent provider could give you for much less. And, the security concern is really a moot point, is it not? Perhaps you should have your ITAM group begin to track End of Software Maintenance announcement dates.

5. Perhaps both IT Procurement and Senior Network Admins believe it is extraordinarily difficult to do any of the following:

• ID which assets are post-warranty
• ID which assets are eligible for independent support, or where there may be applicable risk
• Formulate a quantified value of a hybrid support model for your Cisco assets
• Effectively discern where risk outweighs reward for select assets
• Welcome an additional vendor to support your base of Cisco assets, and what may feel like a more complex support model
• Perhaps, right now, your teams have too many objectives and too few resources to embrace a change
• Perhaps you just haven’t yet found that independent provider that is 100% transparent with respect to risk analyses and trust has not yet been established.

Any or all of these topics can be present, but never fear, I assure you that the independent hardware support industry has worked very hard (in the last 10+ years) to build out all infrastructure/models to help you simply and quickly understand your asset base, lead you through risk considerations (focusing on YOUR best interests) and then help you quantify what can be saved. Even after that, I assure you that this industry of independent providers has built that which is necessary to simplify your transition to a hybrid model AND vendor dispatch models that make it quite easy for your team to get what they need and when they need it.

Hundreds of large companies, and thousands of small companies, around the world, have chosen a hybrid support model and are quite pleased with the resulting Service Quality, support flexibility and bottom-line savings.

If Gartner were to tell you that most independent providers can help you quantify savings, analyze risk for select assets and collect pricing in under two weeks, would you NOT rethink your hesitation? Why not ask?

If your renewal occurs August 1 (or even July 1), wouldn’t this month give you enough time to avoid frenetic decisions in mid-July? Or, another way to look at it, wouldn’t a modest time investment now, permit you to maximize your enjoyment of the summer weather or any pending and well-deserved vacations?

You could start by asking for our digital brochure, or copies of our hottest white papers on hybrid support! I welcome any inquiries to help answer your hybrid support model questions.


Ty Stubblefield, SSCS Lead Development Specialist

Ty joined SSCS in January 2017 in an inbound lead development and lead creation role. Although he only has 1.5 years in a sales role with an IT solutions provider, Ty has a keen appreciation for technology. In addition to him being an accomplished “gamer,” he readily embraces new technologies or tech enhancements delivered to the marketplace from manufacturers that serve both the consumer and the business sector. Ty is both family- and friends-focused, but also enjoys physical fitness and any moments outside with his new puppy