Category Archives: Industry

By Janne Kokkaret, SSCS Business Development Director – Nordics What do I mean by “Hybrid Hardware Support?” It’s when your in-warranty IT hardware (servers, storage and networking) are supported by the OEM, during the warranty period. Then, all or a portion of your post-warranty assets are maintained by an independent hardware support provider (also known […]

By Glen Stevens, Senior Sales Executive, SSCS North America Are your actions and choices enabling a playground, or are you demanding a multi-dimensional resource? You’re likely reading this because the title indicated that this might be something more than the traditional “LinkedIn is Not Facebook” post. You’re right and I hope to provide content that […]

By Steven Foss, Senior Sales Executive, SSCS North America Many companies and/or industries going through marketplace disruption now have mandates to cut operational expenses, when and where possible – especially when doing so does not impact the client experience. Industries, such as Oil & Gas, are now seeing reduced profits and executive teams are pushing […]

By John Kolkmeier, Director, Global Service Delivery, SSCS In my last blog, I wrote about a few ways in which IT procurement could better vet hardware support vendors by drilling with questions about Communications & Tools. Before that, Mark Havens shared one with the same purpose, but focused on questions that forced transparency around Parts […]

Darryl Helms, SSCS Service Delivery Manager, Midwestern U.S. & Latin America While this is my 27th year with SSCS, and across those many years of hardware support and troubleshooting, I must admit this is my very first blog. I was asked to answer this question: “What’s it like to work with an independent hardware support […]

Janne Kokkaret, SSCS Service Delivery Manager, Nordic Countries When I consider the top three most important elements of Service Quality (Technical Expertise, Communications & Tools, Parts & Logistics), I suspect that hardware support buyers most often feel their chosen vendors are under-delivering in Technical Expertise. And, when there is buyer’s remorse, that dissatisfaction is less […]

Chris Atkins, SSCS Service Delivery Manager, U.S. & APAC In recent weeks, both Mark Havens (VP, Sales & Marketing) and John Kolkmeier (Director, Global Service Deliver) have shared blogs directly addressing “Service Quality” as a differentiator from the current market of Third-Party Maintainers, which many of us prefer to call Independent Hardware Support. Both of […]

By Darren Booth, EMEA Service Delivery Manager, SSCS As a relatively new team member of SSCS, but not so new to the hardware support industry, I can honestly say that there is something very special about this company’s culture – it really is our differentiator. That “something” equates to great benefits for the employees and […]