Category Archives: Industry

By Mark Havens, VP, Sales & Marketing, SSCS While it is delightful to see a greater percentage of data center decision makers and IT procurement professionals choosing independent hardware support (third-party maintenance) for post-warranty hardware, we’ve witnesses far too many decision makers focus too greatly on price. While this industry has deservedly earned a respect […]

By Mark Havens, VP, Sales & Marketing, SSCS While it is exciting to see a far greater percentage of global companies choose Third-Party Maintenance for hardware support of their post-warranty assets, there has been an increase in a disturbing new trend. The New Trend is this: IT procurement staff are unfamiliar with the standards originally […]

By Rick Moller, Cisco Support Specialist & Subject Matter Expert, SSCS Do you know why most of your industry peers are paying more for Cisco support than others? Here are the Top 9 Reasons: 1. Unlike the typical data center infrastructure manager, the Cisco SMARTnet contract holder is often unfamiliar with hybrid support models and […]

By Mark Havens, VP, Sales & Marketing, SSCS While you may not yet be convinced of the intrinsic value or flexibility of the third-party hardware support industry, the times are changing. More than ever, your IT peers are embracing alternatives to effectively contain IT costs and increase their negotiating leverage within their OEM relationships. In […]

By Mark Havens, VP, Sales & Marketing, SSCS Assuming you’ve already read Gartner’s report that 71% of the largest companies are now using independent (aka Third-Party Maintenance) support to effectively control OpEx, you may not have heard or read (from the same Gartner publication) that: “70% of F100 companies purchased secondary hardware in 2016 | […]

By Damon Yee, Sun/Oracle Specialist & Subject Matter Expert In recent years, Oracle hasn’t formally published future (planned) End of Life or End of Service Life dates. Instead, we often learn about an EoL date the month it happens, which is unfortunate for Oracle’s clients who may be caught by surprise, and thereby forced to […]

By Mark Havens, VP, Sales & Marketing, SSCS If you’re growing weary of tracking EoSL dates for your owned hardware assets, and doing so from individual OEM websites, you should know there’s a much easier solution – without the burdensome digging. Several independent support companies have EoL tracking details at their website, including SSCS.  There […]

By John Kolkmeier, Director, Global Service Delivery, SSCS Overwhelmed with tracking which assets are approaching EoL (End of Life) or EoSL (End of Service Life)? Several independent hardware support companies already track this data for you and do so much more logically than what is provided by the OEM. Several independent support companies have EoL […]