By Sarah Bellamy, SSCS Sales Development Director, EMEA

New to IT Procurement or Data Center Operations? Or, perhaps you’ve bypassed the TPM definition and value story, due to time or availability? Regardless of why you are reading this now, my commitment is to share with you a simple, step-by-step and unbiased overview of the TPM (Third-Party Maintenance) story, so you’re comfortable with the basic elements and can help your company make decisions, or deploy safe hardware support solutions across your data center environment.

Please permit me to suggest that you bookmark this blog, making it convenient for you to go through each segment at your own pace, and as per your availability. Of course, feel free to share the link to this TPM 101 blog with others in your company.

1. What is Third-Party Maintenance (also known as TPM or Independent Hardware Support) and what value does it promise to someone in IT Procurement or Data Center Operations?

Click each item listed below to read the content provided. Blogs will take 5-10 minutes to read. White papers take 25-35 minutes to read. Videos rarely run longer than 6 minutes.

• Read Blog 1
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• Read White Paper 4

2. How would OEM hardware support compare/contrast to TPM, or Independent Hardware Support? Why abandon an OEM-only hardware support model?

Click each item listed below to read the content provided. Blogs will take 5-10 minutes to read. White papers take 25-35 minutes to read. Videos rarely run longer than 6 minutes.

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• Read Blog 2
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• Read White Paper 4

3. What are the marketplace trends for TPM adoption within industry verticals, or around the globe?

Click each item listed below to read the content provided. Blogs will take 5-10 minutes to read. White papers take 25-35 minutes to read. Videos rarely run longer than 6 minutes.

• Read White Paper 1

4. What are the critical elements to be measuring when comparing one TPM to another TPM? What is needed to ensure a fair, apples-to-apples comparison?

Click each item listed below to read the content provided. Blogs will take 5-10 minutes to read. White papers take 25-35 minutes to read. Videos rarely run longer than 6 minutes.

• Read Blog 1
• Watch Video 1
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5. What is wrong with focusing only on lowest price support, to maximize IT OpEx reductions for the organization?

Click each item listed below to read the content provided. Blogs will take 5-10 minutes to read. White papers take 25-35 minutes to read. Videos rarely run longer than 6 minutes.

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• Re-read Blog 2

6. Why is Service Quality the primary differentiator between TPM support providers?

Click each item listed below to read the content provided. Blogs will take 5-10 minutes to read. White papers take 25-35 minutes to read. Videos rarely run longer than 6 minutes.

• Read Blog 1
• Re-read Blog 2

7. What vendor vetting questions will help find the balance between cost reductions and a support model providing adequate Service Quality? How should “best value” be pursued?

Click each item listed below to read the content provided. Blogs will take 5-10 minutes to read. White papers take 25-35 minutes to read. Videos rarely run longer than 6 minutes.

• Read Blog 1
• Read Blog 2
• Read Blog 3

8. Can I anticipate how much will the organization save if hybrid hardware support is adopted?

Click each item listed below to read the content provided. Blogs will take 5-10 minutes to read. White papers take 25-35 minutes to read. Videos rarely run longer than 6 minutes.

• Read Blog 1


Sarah Bellamy, SSCS Sales Development Director, EMEA

Sarah first joined SSCS in 1995 in a sales role, left in 2002 for a while to build a family, then re-joined the organization 2013 as a Business Development Manager, based out of Nottingham, UK. In 2018, Sarah was promoted to Sales Development Director for all EMEA, leading the sales team and the development of solutions which best match the needs of each unique client. Sarah’s passions include her family, skiing, world travel (especially to skiing destinations) and helping people. Among her peers she is known as a great listener and incredible problem solver.

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