By Joe Rankin, Cisco Specialist & Subject Matter Expert
Quite frankly, it’s likely that you or your network admins are buying expensive Cisco support when it’s overkill for a portion of your asset base. But how many of you walk around with a deep comprehension for which assets are end-of-life and, more importantly, which are end of software maintenance?
You have enough to do every day to maximize security and ensure stability/resiliency – probably not much time for having deep awareness for asset categorization by age and life-cycle. But is that single-vendor solution (Cisco) really the best use of your operating budget if 25% of your assets are not receiving any software support, troubleshooting or new patches?
While Gartner has loosely estimated that 20-22% of any hardware environment is post-warranty, that may or may not be true for your environment. How hard would it be to find out, categorize, or even identify which assets are not benefiting from full Cisco support? Second, is it possible to quantify the savings value for any category of older product, before going too far down the path with an independent support firm?
If you believe you may be overpaying, but don’t have the personnel to help with the analyses, our Cisco Support Team can be very helpful, efficient and as consultative as you choose – with zero risk and no commitment required to conduct such an analysis.
End of Software Maintenance Dates are Key
Yet most companies don’t collect or retain such information for asset management considerations.
The one thing that I’ve learned is that if Cisco is consistent about anything, it’s their inconsistency. This is true with their pricing models, their support for older assets, the availability of T&M for aging assets and so on. In such cases, does your single-vendor approach hold water, even if you agree with me a little?
Let’s dive in and explore. My team and I welcome the opportunity to share best practices for older assets, while ensuring the integrity of the environment you’ve worked so hard to build. Visit our Contact page, provide a few details and let’s get the discussion started: www.sscs.com/contact.
Joe Rankin, Cisco Support Specialist, SSCS
This year will be Joe’s 7th year with SSCS Global IT Services. Prior to joining the company, Joe worked at the Houston-based Cisco TAC for nine years, as a lead for the IOS Hardware Team, and played an integral role in Knowledge Management.
Joe is a self-described “tech geek and fix-it nerd” with target hobbies relating to home satellite technology, new computer builds, home theater design and build-out. He is a puzzle fanatic enjoying them all, including Sudoku.