By Mark Havens, VP, Sales & Marketing, SSCS

If your data center environment includes Oracle, Sun (or StorageTek) servers and storage, you may or may not have considered the support costs of your post warranty hardware assets. Certainly StorageTek (STK) and older Sun assets have a support cost associated with each serial number.

Paying Oracle to support those older assets may not be your wisest use of limited budget dollars. For those readers already embracing hardware lifecycle extension strategies, you have likely already considered independent support options to drive down support costs. But, for others, you’ve inherited hardware and may have no direct lifecycle extension strategy in place. You may not have had a chance to consider the value of independent support – or the credibility which “independent” support options are now seeing in the marketplace. If you fall into the latter category, this blog will help you better understand this industry – oftentimes referred to as “third party maintenance (TPM)” or “third party hardware maintenance.”

Typical Oracle/Sun warranties run about 3 years. At this point, the hardware is just beginning to reach “stable state.” This “stable state” creates a truly valid reason to consider support from an organization other than the manufacturer. Your team can easily embrace the financial rewards of the third-party maintenance industry.

40-60% savings from the price offered by Oracle/Sun is normal. In cases where you’ve never before considered TPM, savings of up to 70% are not out-of-the-ordinary. In our industry, most TPMs can easily maintain all post-warranty Oracle/Sun assets your company has deployed: SPARC, Ultra, Fire, Blades, Netra, Enterprise servers, StorEdge, STK

New to understanding the TPM industry? No problem! Here’s a few white papers that can help you better understand the remarkable value of this unique industry:

1.“Understand Why 71% of Fortune 100 Companies are Now Using Independent Hardware Support”
2. “Still Unfamiliar with the Benefits of Third-Party Hardware Maintenance?”
3. “CIO/CTO Evidence: Enterprise Trends in Hardware Lifecycle Extension Strategies”
4. “CIO/CTO Evidence: Financial Impacts from Hardware Support Strategy Remodeling”


Mark Havens, VP, Sales & Marketing, SSCS

This year will be Mark’s 23rd year with SSCS Global IT Services. Beginning in sales, he was promoted to Vice President, Sales & Marketing, now responsible for all global sales activities, brand recognition, inbound/outbound marketing and primary messaging. In his previous employment in management with Ritz Carlton, Mark was highly influenced by their industry-leading customer service program, as influenced by the standards of the Malcolm Baldridge quality awards.

In his spare time, Mark is engaged is numerous activities with his daughter, plays the bass guitar and is a vocalist with a band and his church choir.

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