Tag Archives: budgets

By Steven Foss, Senior Sales Executive, SSCS North America Many companies and/or industries going through marketplace disruption now have mandates to cut operational expenses, when and where possible – especially when doing so does not impact the client experience. Industries, such as Oil & Gas, are now seeing reduced profits and executive teams are pushing […]

By John Kolkmeier, Director, Global Service Delivery, SSCS In my last blog, I wrote about a few ways in which IT procurement could better vet hardware support vendors by drilling with questions about Communications & Tools. Before that, Mark Havens shared one with the same purpose, but focused on questions that forced transparency around Parts […]

By Mark Havens, VP, Sales & Marketing, SSCS This metaphor is one of my favorites to help both IT procurement and data center executives better understand both the value of choosing the best hardware support provider, but also to prove a point about the myopic strategy of choosing the lowest cost provider. Think about your […]

By John Kolkmeier, Director, Global Service Delivery, SSCS I’m truly delighted to see a rapid growth in companies trusting and choosing independent hardware support (third-party maintenance) for post-warranty servers, storage hardware and networking equipment. With the support of Gartner, this industry is finally getting the traction and credit it deserves. OEM pricing for post-warranty hardware […]

By Mark Havens, VP, Sales & Marketing, SSCS While it is delightful to see a greater percentage of data center decision makers and IT procurement professionals choosing independent hardware support (third-party maintenance) for post-warranty hardware, we’ve witnesses far too many decision makers focus too greatly on price. While this industry has deservedly earned a respect […]

By Mark Havens, VP, Sales & Marketing, SSCS While it is exciting to see a far greater percentage of global companies choose Third-Party Maintenance for hardware support of their post-warranty assets, there has been an increase in a disturbing new trend. The New Trend is this: IT procurement staff are unfamiliar with the standards originally […]

By Rick Moller, Cisco Support Specialist & Subject Matter Expert, SSCS Do you know why most of your industry peers are paying more for Cisco support than others? Here are the Top 9 Reasons: 1. Unlike the typical data center infrastructure manager, the Cisco SMARTnet contract holder is often unfamiliar with hybrid support models and […]

By Mark Havens, VP, Sales & Marketing, SSCS While you may not yet be convinced of the intrinsic value or flexibility of the third-party hardware support industry, the times are changing. More than ever, your IT peers are embracing alternatives to effectively contain IT costs and increase their negotiating leverage within their OEM relationships. In […]