Tag Archives: Hardware support

By Michael Yost, SSCS Digital Marketing & Design Manager In 2016, Mondelez International (makers of Toblerone Swiss chocolate) decided to quietly cut the size of the chocolate bar by widening the spaces between its iconic triangle-array bars while maintain the original overall length. There was less chocolate, and the price remained the same. Chocolate lovers […]

By Michael Yost, SSCS Digital Marketing & Design Manager The day I bought my first car was one of the happiest days of my life. The idea of the freedom it gave me was overwhelming. Then one day while driving to the mall my engine gave a weird noise and an even weirder smell and […]

By Steven Foss, Senior Sales Executive, SSCS North America Many companies and/or industries going through marketplace disruption now have mandates to cut operational expenses, when and where possible – especially when doing so does not impact the client experience. Industries, such as Oil & Gas, are now seeing reduced profits and executive teams are pushing […]

By John Kolkmeier, Director, Global Service Delivery, SSCS In my last blog, I wrote about a few ways in which IT procurement could better vet hardware support vendors by drilling with questions about Communications & Tools. Before that, Mark Havens shared one with the same purpose, but focused on questions that forced transparency around Parts […]

Darryl Helms, SSCS Service Delivery Manager, Midwestern U.S. & Latin America While this is my 27th year with SSCS, and across those many years of hardware support and troubleshooting, I must admit this is my very first blog. I was asked to answer this question: “What’s it like to work with an independent hardware support […]

Janne Kokkaret, SSCS Service Delivery Manager, Nordic Countries When I consider the top three most important elements of Service Quality (Technical Expertise, Communications & Tools, Parts & Logistics), I suspect that hardware support buyers most often feel their chosen vendors are under-delivering in Technical Expertise. And, when there is buyer’s remorse, that dissatisfaction is less […]

Chris Atkins, SSCS Service Delivery Manager, U.S. & APAC In recent weeks, both Mark Havens (VP, Sales & Marketing) and John Kolkmeier (Director, Global Service Deliver) have shared blogs directly addressing “Service Quality” as a differentiator from the current market of Third-Party Maintainers, which many of us prefer to call Independent Hardware Support. Both of […]

By Darren Booth, EMEA Service Delivery Manager, SSCS As a relatively new team member of SSCS, but not so new to the hardware support industry, I can honestly say that there is something very special about this company’s culture – it really is our differentiator. That “something” equates to great benefits for the employees and […]