Tag Archives: OEM

By Steven Foss, Senior Sales Executive, SSCS North America Many companies and/or industries going through marketplace disruption now have mandates to cut operational expenses, when and where possible – especially when doing so does not impact the client experience. Industries, such as Oil & Gas, are now seeing reduced profits and executive teams are pushing […]

By John Kolkmeier, Director, Global Service Delivery, SSCS In my last blog, I wrote about a few ways in which IT procurement could better vet hardware support vendors by drilling with questions about Communications & Tools. Before that, Mark Havens shared one with the same purpose, but focused on questions that forced transparency around Parts […]

By John Kolkmeier, Director, Global Service Delivery, SSCS I’m truly delighted to see a rapid growth in companies trusting and choosing independent hardware support (third-party maintenance) for post-warranty servers, storage hardware and networking equipment. With the support of Gartner, this industry is finally getting the traction and credit it deserves. OEM pricing for post-warranty hardware […]

By Mark Havens, VP, Sales & Marketing, SSCS While it is exciting to see a far greater percentage of global companies choose Third-Party Maintenance for hardware support of their post-warranty assets, there has been an increase in a disturbing new trend. The New Trend is this: IT procurement staff are unfamiliar with the standards originally […]

By Rick Moller, Cisco Support Specialist & Subject Matter Expert, SSCS Do you know why most of your industry peers are paying more for Cisco support than others? Here are the Top 9 Reasons: 1. Unlike the typical data center infrastructure manager, the Cisco SMARTnet contract holder is often unfamiliar with hybrid support models and […]

By Mark Havens, VP, Sales & Marketing, SSCS While you may not yet be convinced of the intrinsic value or flexibility of the third-party hardware support industry, the times are changing. More than ever, your IT peers are embracing alternatives to effectively contain IT costs and increase their negotiating leverage within their OEM relationships. In […]

By Mark Havens, VP, Sales & Marketing, SSCS Assuming you’ve already read Gartner’s report that 71% of the largest companies are now using independent (aka Third-Party Maintenance) support to effectively control OpEx, you may not have heard or read (from the same Gartner publication) that: “70% of F100 companies purchased secondary hardware in 2016 | […]

By Damon Yee, Sun/Oracle Specialist & Subject Matter Expert In recent years, Oracle hasn’t formally published future (planned) End of Life or End of Service Life dates. Instead, we often learn about an EoL date the month it happens, which is unfortunate for Oracle’s clients who may be caught by surprise, and thereby forced to […]