Tag Archives: OpEx Reductions

By Janne Kokkaret, SSCS Business Development Director – Nordics What do I mean by “Hybrid Hardware Support?” It’s when your in-warranty IT hardware (servers, storage and networking) are supported by the OEM, during the warranty period. Then, all or a portion of your post-warranty assets are maintained by an independent hardware support provider (also known […]

By Mark Havens, VP, Sales & Marketing, SSCS This metaphor is one of my favorites to help both IT procurement and data center executives better understand both the value of choosing the best hardware support provider, but also to prove a point about the myopic strategy of choosing the lowest cost provider. Think about your […]

By Mark Havens, VP, Sales & Marketing, SSCS While it is delightful to see a greater percentage of data center decision makers and IT procurement professionals choosing independent hardware support (third-party maintenance) for post-warranty hardware, we’ve witnesses far too many decision makers focus too greatly on price. While this industry has deservedly earned a respect […]

By Mark Havens, VP, Sales & Marketing, SSCS While it is exciting to see a far greater percentage of global companies choose Third-Party Maintenance for hardware support of their post-warranty assets, there has been an increase in a disturbing new trend. The New Trend is this: IT procurement staff are unfamiliar with the standards originally […]

By Rick Moller, Cisco Support Specialist & Subject Matter Expert, SSCS Do you know why most of your industry peers are paying more for Cisco support than others? Here are the Top 9 Reasons: 1. Unlike the typical data center infrastructure manager, the Cisco SMARTnet contract holder is often unfamiliar with hybrid support models and […]

By Mark Havens, VP, Sales & Marketing, SSCS While you may not yet be convinced of the intrinsic value or flexibility of the third-party hardware support industry, the times are changing. More than ever, your IT peers are embracing alternatives to effectively contain IT costs and increase their negotiating leverage within their OEM relationships. In […]

By Mark Havens, VP, Sales & Marketing, SSCS Assuming you’ve already read Gartner’s report that 71% of the largest companies are now using independent (aka Third-Party Maintenance) support to effectively control OpEx, you may not have heard or read (from the same Gartner publication) that: “70% of F100 companies purchased secondary hardware in 2016 | […]

By John Kolkmeier, Director, Global Service Delivery, SSCS Is this your first time project managing a server or storage device relocation? This blog is intended to help you understand the five most important items to consider in any data center hardware relocation. 1. Providing Advance Notice to All Direct Team Members & Affected Parties: Make […]