Tag Archives: promise

Darryl Helms, SSCS Service Delivery Manager, Midwestern U.S. & Latin America While this is my 27th year with SSCS, and across those many years of hardware support and troubleshooting, I must admit this is my very first blog. I was asked to answer this question: “What’s it like to work with an independent hardware support […]

Janne Kokkaret, SSCS Service Delivery Manager, Nordic Countries When I consider the top three most important elements of Service Quality (Technical Expertise, Communications & Tools, Parts & Logistics), I suspect that hardware support buyers most often feel their chosen vendors are under-delivering in Technical Expertise. And, when there is buyer’s remorse, that dissatisfaction is less […]