Tag Archives: service quality

Darryl Helms, SSCS Service Delivery Manager, Midwestern U.S. & Latin America While this is my 27th year with SSCS, and across those many years of hardware support and troubleshooting, I must admit this is my very first blog. I was asked to answer this question: “What’s it like to work with an independent hardware support […]

Janne Kokkaret, SSCS Service Delivery Manager, Nordic Countries When I consider the top three most important elements of Service Quality (Technical Expertise, Communications & Tools, Parts & Logistics), I suspect that hardware support buyers most often feel their chosen vendors are under-delivering in Technical Expertise. And, when there is buyer’s remorse, that dissatisfaction is less […]

Chris Atkins, SSCS Service Delivery Manager, U.S. & APAC In recent weeks, both Mark Havens (VP, Sales & Marketing) and John Kolkmeier (Director, Global Service Deliver) have shared blogs directly addressing “Service Quality” as a differentiator from the current market of Third-Party Maintainers, which many of us prefer to call Independent Hardware Support. Both of […]