Tag Archives: Third Party

By Mark Havens, VP, Sales & Marketing, SSCS While it is exciting to see a far greater percentage of global companies choose Third-Party Maintenance for hardware support of their post-warranty assets, there has been an increase in a disturbing new trend. The New Trend is this: IT procurement staff are unfamiliar with the standards originally […]

By Mark Havens, VP, Sales & Marketing, SSCS Myth #1 – The OEM field engineers are more experienced than Third Party Maintenance providers. The reality is that most hardware OEM’s send new hires to training programs and send them out to practice their new skills – in YOUR data center. Third Party Maintenance providers like […]