Tag Archives: TPM

By Janne Kokkaret, SSCS Business Development Director – Nordics What do I mean by “Hybrid Hardware Support?” It’s when your in-warranty IT hardware (servers, storage and networking) are supported by the OEM, during the warranty period. Then, all or a portion of your post-warranty assets are maintained by an independent hardware support provider (also known […]

By Glen Stevens, Senior Sales Executive, SSCS North America Are your actions and choices enabling a playground, or are you demanding a multi-dimensional resource? You’re likely reading this because the title indicated that this might be something more than the traditional “LinkedIn is Not Facebook” post. You’re right and I hope to provide content that […]

By Steven Foss, Senior Sales Executive, SSCS North America Many companies and/or industries going through marketplace disruption now have mandates to cut operational expenses, when and where possible – especially when doing so does not impact the client experience. Industries, such as Oil & Gas, are now seeing reduced profits and executive teams are pushing […]

By John Kolkmeier, Director, Global Service Delivery, SSCS In my last blog, I wrote about a few ways in which IT procurement could better vet hardware support vendors by drilling with questions about Communications & Tools. Before that, Mark Havens shared one with the same purpose, but focused on questions that forced transparency around Parts […]

By John Kolkmeier, Director, Global Service Delivery, SSCS I’m truly delighted to see a rapid growth in companies trusting and choosing independent hardware support (third-party maintenance) for post-warranty servers, storage hardware and networking equipment. With the support of Gartner, this industry is finally getting the traction and credit it deserves. OEM pricing for post-warranty hardware […]

By Mark Havens, VP, Sales & Marketing, SSCS While it is exciting to see a far greater percentage of global companies choose Third-Party Maintenance for hardware support of their post-warranty assets, there has been an increase in a disturbing new trend. The New Trend is this: IT procurement staff are unfamiliar with the standards originally […]

By Mark Havens, VP, Sales & Marketing, SSCS Myth #1 – The OEM field engineers are more experienced than Third Party Maintenance providers. The reality is that most hardware OEM’s send new hires to training programs and send them out to practice their new skills – in YOUR data center. Third Party Maintenance providers like […]